Know who is answering
every customer
Deskpetal is a shared inbox for small support teams. Every conversation shows who has it and whether it has been answered.
Try the inbox
You are Sam, on a team of four. Open a conversation, set its owner, insert a saved reply and save a draft.
Use the up and down arrow keys to move through conversations and Enter to open one.
Wrong size in my order
From Lena
- Lena9:12
Hi, my order came today but the jacket is a medium and I ordered a small. Can I swap it? I still have the box.
Earlier conversations with Lena
- Changing my delivery address12 Oct
Nobody has this conversation yet. Set yourself as the owner before you reply.
Sample conversations with illustrative names. Replies are not sent, and drafts stay on this page until you leave it.
From a shared login
to a shared inbox
With one login for everyone, read or unread is the only signal. These are the three moments it leaves open, and what each looks like in Deskpetal.
Nobody picked it up
Everyone saw the message arrive and thought someone else would answer it. In Deskpetal, a message nobody has taken waits under Unassigned, with a count the whole team can see.
Two people replied at once
Two of you opened the same message and both wrote back, with different answers. In Deskpetal, the reply box tells you when a teammate is already writing.
It looked handled, but nobody answered
Someone opened it, so it showed as read, and it sat for four days. In Deskpetal, every conversation keeps an owner and a status until it is done.
The names and messages in these examples are illustrative.
Deskpetal is for a small team answering customers from one address: one inbox, an owner and a status on every conversation, saved replies, and each customer's earlier conversations beside the reply.
What early access means
Early access is by request, and a person answers each one.
- You send your work email. Team size and name are optional.
- Awan Forge, the studio building Deskpetal, reads every request and replies by email.
- The first thing the reply covers is how your team's address would connect.
- Nothing is connected to your mailbox, no account is created and no payment details are asked for.
Questions
What happens after I request early access?
Your request is stored. Awan Forge, the studio that builds Deskpetal, reads it and replies by email to the address you gave. No account is created and no email is sent automatically.
Does requesting access connect my mailbox?
No. The form takes an email address and nothing else is needed. Nothing is connected and no account is created.
Can my team keep its support address?
The inbox on this page runs on sample conversations. How your team's address connects is the first thing covered in the reply to your request.
Is the inbox on this page working?
Yes, in your browser. You can open conversations, set an owner and a status, insert a saved reply and save a draft. The names and messages are illustrative, replies are not sent and nothing you type leaves the page.
What does it cost?
Deskpetal has no published price. Requesting early access is free and takes no payment details.
Who is Deskpetal for?
A small team that answers customers from one address and wants every message to show who has it and whether it has been answered.
Who builds Deskpetal?
Awan Forge, a software studio. You can write to hey@awanforge.com.
What do you do with my email address?
It is stored so we can reply to your request and kept for up to 12 months. You can ask for it to be deleted sooner. Read the privacy page